APPROACH

Your Guide through the New Retail Landscape

IMS believes that today’s retail landscape presents challenges-and opportunities-like never before. Brick and Mortar. Online. Mobile. Tablets. Omni-Channel. Today’s shopper wants more options than ever. How are you meeting the challenge? You need a technical partner with the experience to understand your technical options in the new retail landscape. How they affect your business, and how to take advantage of them.

A System for Success

IMS believes an integrated Systems approach to set-up, implementation and utilization leads to lasting success from your technology investment. The 7Ps serve as key focus areas that guide the IMS process.

1. Defining Your Problem / Challenge

What keeps you up at night? What are the challenges that prevent you from realizing your goals? What are the roadblocks you can’t seem to overcome? IMS will work with you to crystallize your goals that will guide the rest of our process.

2. Clarifying Payoffs

IMS will help you determine which key performance indicators (KPIs) are essential for measuring progress towards your goals. The data your systems’ generate is your un-mined gold. IMS will help you develop a mix of reports, queries, dashboards or Business Intelligence capabilities that will give you the insight you need to succeed.

3. Go-to Market and Technical PLANNING

The IMS System Approach considers the features and functions of the systems we sell, along with how you plan to use these systems. Each system could have hundreds of optional set up configurations. We also consider the additional systems and integrations needed to achieve your goals that will affect implementation. IMS experience and insight brings context to your requirements, considering the many factors that impact success.

4. PRODUCT and INSTALLATION

Installing your system is easy. Success depends on identifying and addressing all additional factors and accounting for who is responsible for them. The more complex your environment, the more systems involved in your implementation, the more you can depend on IMS to manage the technical chessboard for implementation success.

5. Understanding Business & Workflow Process

How you use your current system will change with your new system. The design of your new system will determine how you use it. Understanding how you work today, and how you want to work tomorrow, will be a critical determinant of success and satisfaction. During this phase of analysis, the focus will be on how you do what you do.

6. PEOPLE and Training

IMS will train your team on the features, functions and modules they will use. IMS offers onsite, remote and online training geared to helping your team maximize your investment from day one. IMS also offers access to online training materials including videos, spec sheets and downloadable implementation documents.

7. Internal and External PROMOTION

Frequent formal and informal communication between all parties involved in systems implementation dramatically increases the odds of a successful implementation. From formal project plans, to standing meetings and review sessions, IMS seeks to guide you through the process with confidence and assurance in what is and will happen.

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Collaboration

We’re There When You Need Us

The key to a successful partnership is collaboration and communication. Collaboration unlocks the hidden knowledge that each organization and various team members possess. By deploying a process grounded in communication, confirmation, and sharing, IMS seeks to formalize that knowledge to enhance decision-making and accelerate speed to ROI.