Utilizing multiple data centers both in North America and now internationally, IMS Cloud resources provide for speed, dependability and redundancy no matter where you need connectivity. With high availability resources and real-time failover, know your uptime is assured with a zero recovery point objective. As an added layer of resiliency, we offer our 3rd party vaulted, off-site backup.
And unlike IaaS providers, IMS offers critical Cloud operations management of all key IT infrastructure components and the Retail Pro Application, so you can keep your resources focused on your business needs, not just IT issues and maintenance.
IMS Silver Hosting incorporates the most up-to-date security and operations features including:
• Local back-up
• Domain controllers
• Multi-Factor Authentication (MFA)
• Server-based anti-virus and malware protection
• Server-based operating system updates and patch management
• Power and network monitoring
• Cloud Infrastructure Monitoring & Management
• Retail Pro updates at the server level (POS excluded)
And by utilizing IMS’s i-Manage suite of automation tools, you can be confident in knowing management is assured, day or night.
IMS knows that regional disasters may affect your business and put critical operations at risk. IMS “Gold Hosting” adds an additional layer of critical uptime and business operations resiliency to all IMS Silver Hosting features by including far-line data center replication for disaster recovery. Compute capacity, server ram, flash storage and shared storage are included.
The IMS Gold Hosting far-line replication option provides replication of your data to another regionally diverse location where your data is constantly being backed up. For example, your primary hosted environment is in Phoenix, AZ and your secondary site is hosted in Atlanta, GA. In the event of a disaster where your primary operations may be impacted, we will have a Service Level Agreement (SLA) to failover your cloud operations and data per that prescribed SLA, meeting your Recovery Point Objectives (RPO) and Recovery Time Objectives (RTO) that meets your business needs (These can be adjusted to support your specific SLA requirements).
IMS is the world leader of Retail Pro installations in stadiums and arenas. With our 20+ years of experience in installations and optimizations, IMS is providing a clear path to migrate applications to the cloud. This allows IMS to offer agile, secure and scalable solutions to free management to focus on driving the business, not technology management.