Business Process & Planning

Starting With the End in Mind

IMS believes that integrating technologies into the day-to-day business process planning and practices of those who use them is a critical component of system success. To that end, IMS has developed the following business process methodology that helps our customers maximize their investments and revenue growth:

  • Gain clarity on the Desired End States and Key Performance Indicators (KPIs)
  • Identify and document current usage and implementation processes
  • Observe people and processes in action
  • Identify new processes and tasks impacted by business requirements and desired end state
  • Classroom training
  • Beta/Role play task implementation
  • Final revision of tasks based on Beta/Role play
  • Quantify process change on KPIs