IMS is a venue integration specialist that provides professional services to not only meet but exceed our customers’ expectations. We have a highly trained staff with specialized skills who will assist you in the process.

IMS technicians will provide hardware testing, assessment of business needs, business procedure reviews, internal data requirements, and application deployment.

 

IMS' installation Services Team

 

• Are you looking to upgrade to Retail PRo version 9?
• Is your hardware out of date?
• Would youlike someone to monitore you hardware and/or software?

 

If you answered yes to any of these questions, then IMS' Installation Services Team can assist you with your needs. Our highly trained staff can upgrade your early version of Retail Pro software to Retail Pro version 9. If your hardware needs to be updated during the process, we can work with you to ensure that the upgrade is as seamless as possible. IMS offers a program called I-Manage that allows IMS to remotely manage your internal systems. For more information on this program, please contact your IMS Sales Representative or Account Manager TODAY at 484-482-1600 or toll free at 1-800-882-0627.

Before you decide if you are satisfied with your POS systems, you must ask yourself...
 

• Are you getting everything you should out of your POS investment?
• Do your employees know everything they should about the POS systems you have?
• Can new employees quickly use the valuable POS systems you have purchased?
  

 

If your answer is NO to any of these questions, you probably need more or better training. IMS has developed a training program that differentiates itself in the POS industry:

• Detailed Customer Input
  • Skill level assessment
  • Prioritization of needs
• Modular Components
  
  • Logical segmentation of components
    • Broken out by function
  • Progressive delivery
    • Each component builds on previous lessons
• Focused Delivery
  • Management Focus
    • "Train the Trainer"
  • Front-line employees
    • Sales Clerk
    • Back-office personnel
• Multiple Formats
  • On-Site
  • IMS Classroom
  • On-line

 

IMS Training Services are specifically tailored to each customer, ensuring that time spent on training is directly applicable to each environment. Talk to you Account Manager about how additional training can deliver improvements to your bottom line.

Based on 16 years of POS experience, IMS has the background, programs and talented instructors to ensure that your staff is fully trained and able to optimize your POS investment.

When you call for tech support, do you expect....

...trained professionals on each call?
...prompt responses to questions?
...remote access to your systems?
...after hours access to trained professionals?

If you answered YES to any of these questions, then IMS' Tech Support will exceed your expectations. Whether delivered through an annual service contract, monthly support structure or direct support time, IMS tracks and resolves every customer question through a structured and accountable client-care department focused on problem resolution.

All IMS help desk personnel are trained and certified for the products they support, whether developed by one of our solution partners or internally at IMS (i.e. STADIS). IMS serves as the first line of support for our customers, resolving 96% of customer issues in-house before having to go to the manufacturer for additional support.

At IMS, we not only want to answer questions and resolve problems, but also identify and solve them before our customers know they exist! Through our I-Manage product, IMS pro-actively monitors customer sites for operational anomalies, launching resolutions while customers either ring sales or have yet to arrive at their facility.

IMS Tech Support - Professional, Prompt and Pro-Active