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     Technically capable and proactive support of POS installations has long been a defining asset of IMS. Help desk calls are responded to and measured in real-time, ensuring that our customers are able to spend more time ringing sales and managing their operations than worrying about the technical details of their systems. To enhance how our customers are supported, we have developed a pro-active support tool – I-Manage – that alerts IMS’ Help Desk about problems before our customers ever detect them. I-Manage monitors our customers’ systems and sends alerts to our help desk, which in turn can remotely repair or notify a customer of an issue before it becomes a problem. 

Your In-House I.T . staff can also benefit from I-Manage

  • Use the power of I-Manage for remote network monitoring and systems management of all of your customers’ IT networks and systems on a single dashboard, from wherever you are in the world.
  • Use the speed of I-Manage to on-board customers in minutes and connect to customer devices in seconds for lightning-fast remote control.
  • Use the flexibility of I-Manage for remote network monitoring of more types of devices, services and operating systems from more vendors, with greater scalability than any other solution in its class. I-Manage is Windows, Linux, and Mac osX compatible.

     

        For additional information about I-Manage or any of our other Products and Services, contact our IMS sales staff at 1-800-882-0627