Technology, Point of Sale and Inventory Specialists
Archive for January, 2010
BREAKING NEWS – STADIS© Pricing Options Expand in 2010
Jan 22nd
FOR IMMEDIATE RELEASE: January 22, 2010
NEW STADIS© PRICING ALTERNATIVES
Aston, Pennsylvania (January 22, 2010) – International Micro Systems, Inc. (IMS), the Aston based, premier implementer of Value Added Ticketing systems today announces new pricing alternatives that allow STADIS© customers to license its products using multiple forms of the “Software as a Service” (SaaS) model, or zero capital expenditure (CAPEX) options for implementing STADIS©.
“IMS is the clear leader in the sports market, but with our economy’s broad slowdown, many sports, leisure, and entertainment companies are increasingly bearish about their short-term ability to invest,” said IMS President, Jim Shrader. “Many venues have expressed interest in investing in our STADIS© platform, but see the upfront CAPEX hit as a reason to postpone the decision. Today we are extending our normal upfront software licensing option to include new offerings that include “per ticket” fees or a “shared benefit model”. This will allow venues to pay for STADIS© as they begin to realize actual benefits. We will take our repeatable ROI and provide new low/no risk options that will open up STADIS© to new venues and create significant value for venues, teams, sponsors, and of course, the fan.”
ABOUT IMS
IMS is the inventor of STADIS© and the leading provider of Value Added Ticketing systems for the Sports, Leisure, and Entertainment Industry. Leveraging a unique methodology that integrates most of the preferred industry solutions (ticketing, POS, concessionaires, etc.), IMS helps customers increase profit and per cap revenue while capturing valuable information about fan purchases and behavior.
IMS provides a single interface that links multiple systems together into a cohesive platform. Clients include The Philadelphia Phillies, Atlanta Braves, Kansas City Royals, New York Mets, Philadelphia Flyers, Colorado Avalanche, Denver Nuggets, Air Force Academy, Lehigh Valley Iron Pigs (AAA) and The Arizona Diamondbacks.
Press Contact: Lisa Rae
Phone: (484)482-1600
Fax: (484)482-1601
E-mail: lrae@ims-pos.com (lrae null@null ims-pos NULL.com)
IMS Software Tool: I-Manage (Automated Systems Management)
Jan 20th
Technically capable and proactive support of POS installations has long been a defining asset of IMS. Help desk calls are responded to and measured in real-time, ensuring that our customers are able to spend more time ringing sales and managing their operations than worrying about the technical details of their systems. To enhance how our customers are supported, we have developed a pro-active support tool – I-Manage – that alerts IMS’ Help Desk about problems before our customers ever detect them. I-Manage monitors our customers’ systems and sends alerts to our help desk, which in turn can remotely repair or notify a customer of an issue before it becomes a problem.
Your In-House I.T . staff can also benefit from I-Manage
For additional information about I-Manage or any of our other Products and Services, contact our IMS sales staff at 1-800-882-0627
Tip: How to Fax from Retail Pro v8
Jan 19th
We have received many calls about being able to fax from Retail Pro. The following steps will allow you to fax directly from Retail pro v8.
REQUIREMENTS:
Operating systems; Will work with Windows 2000 professional, Windows XP professional
Hardware:
A working modem
Suggestion:
The windows Faxing utility works very well with Windows Address Book, or Microsoft Outlook. To access the Windows Address Book Click > Start > All Programs > Accessories > Address Book. If you find the Windows Address Book useful, you will want to create a shortcut to the address book on your desktop. The Windows Address Book is easy to use and most questions could be answered by using the Help Menu.
Also, the default windows fax utility is a good option, however Retail Pro will work with other faxing software utilities, such as Symantec’s WinFax software. Or, some Multifunction printer/faxes have the ability to fax directly instead of printing the document. However, these directions do not reflect those options.
How to fax from Retail Pro v8:
1) Make sure The Retail Pro Printing preference for your documents allows you to change the printer at the time of wanting to print the document.
2) After creating the document click on the print button.
3) Choose your Document design.
4) From the “Print Document” dialog box click the “Preview” button.
5) After the document’s preview is shown, click the “Print” icon along the tool bar.
6) From the Print Dialog box, pick the “Fax” as the printer type.
7) Retail Pro will attempt a print. The Send Fax Wizard window will come up. Click “Next” to continue.
Fill in the “Recipient Information” or, use the Address Book to find your contact information.
9) You may want to use a Cover Page.
10) You can Schedule the fax to be sent out or you can choose to send it at that moment
11) After clicking on next you have completed the wizard. Click on “Finish”
TIP: “Workstation already in use”, "polling in use", "workstation locked," or "workstation in use" error when using Retail Pro
Jan 15th
There are times when you may see one of the following messages during your use of Retail Pro
- Workstation already in use
- Polling in Use
- Workstation Locked
- Workstation in use
Some of the most common causes are:
1) System shut down while in RPRO accidently, intentionally or due to power outage.
2) Someone enters system preferences when other workstations are in Retail Pro.
3) Process in/out takes places when Retail Pro is open on other workstations
4) Retail Pro locked up and was forced to shut down using CTRL-ALT-DEL.
The following steps will normally resolve these error messages (Make sure everyone is out of Retail Pro during the time you are trying these steps):
In Version 7
- Click on “Preferences”, then “System”.
- If “Remove Locks” message appears, select “Yes”.
- If message above does NOT appear, Click on “Preferences”, then “Workstation”.
Version 8
- Click on “Tools”, then “RproDB”, then click on OK to accept the changes.
If that does not clear the issue, contact the IMS Support Desk (800-882-0627) for additional assistance.
Announcement – Retail Pro Reveals Major Plans For Greater Flexibility, Improved TCO And Real-time Processing Through The Launch Of ‘Aruba’ At NRF
Jan 11th
*International Micro Systems (IMS) as a Retail Pro Partner would like to pass along the latest Press release from Retail Pro.
NEW YORK, Jan. 11 /PRNewswire/ — Retail Pro achieved a major milestone today launching phase 1 of project “Aruba” at the National Retailers Federation conference. “Aruba” is the internal project name that demonstrates Retail Pro’s serious commitment to delivering products that are flexible to fit the unique needs of today’s retailers while also lowering total cost of ownership as Aruba was designed to work within the current hardware and infrastructure of today’s retailers.
“We are extremely excited about project Aruba on a number of different levels,” said Retail Pro CEO, Kerry Lemos. “Aruba marks a collaborative effort with our Customer and Partner Advisory Groups that provided essential input on current customer needs. Our customers were looking for a solution that can immediately meet their unique business needs and processes while improving total cost of ownership (TCO). Through thin-client architecture that runs on a centralized, organizational structure, Aruba delivers on those needs.”
Project Aruba marks the first step toward the next generation of Retail Pro software. The first release, scheduled to be completed later this year, calls for a thin-client architecture that can be easily deployed with reduced hardware or infrastructure requirements that can be seamlessly integrated with existing versions of Retail Pro. The ultimate vision provides the power of choice for customers by creating a solution that can be deployed either on-premise or in the cloud via SaaS deployment to deliver what customers want: ease of use, reduced acquisition and maintenance costs, faster deployment and real-time data.
Lemos ended by saying, “At Retail Pro we are serious about delivering on our customers’ needs and are committed to providing the best technology to our thousands of domestic and multinational customers. Aruba demonstrates that we are on track and poised for a very successful 2010. We couldn’t ask for a better way to bring in the New Year.”
Retail Pro invites you to join in the excitement by visiting booth #1844 at NRF near the Customer Experience Pavilion. You won’t want to miss it!
About Retail Pro International, LLC
Retail Pro International, LLC, is a global leader in Point of Sale, Store Operations, and Back-Office software applications for the specialty retail industry. With 90 offices across 47 countries, Retail Pro’s network of affiliates provides local support and service for its worldwide customer base in the customer’s local language and time-zone for more than 35,000 retail stores in 63 countries using 18 different languages.