Dave Jolette, Vice President of Venue Operations, Kroenke Sports Enterprises

“Pepsi Center has taken customer service to the next level with the addition of “ Club Cash” for our season ticket holders. STADIS has provided us the opportunity to package incredible value into their tickets with loaded value that can be spent at any food or retail outlet in the facility. STADIS has also provided a new platform for value package ticketing that we can offer to our patrons.”

 

Howard Scharf, Assistant General Manager, Lehigh Valley Iron Pigs

“STADIS has enabled us, via the ability to load value directly into tickets, to maintain our strategy of not discounting group ticket prices. By utilizing the STADIS technology we are able to add value to each group ticket as the group purchase incentive versus traditional discount methods. Over 90% of our group fans have value built into their tickets when they arrive at the ballpark which drives those fans to our concession locations generating incremental sales every game.”

 

“Additionally the capability to load value onto tickets, via STADIS, offers an alternative method of attracting groups on dates where all Hospitality space has been sold, or the group wants to provide an added benefit to their attendees. Ticket Plan holders are increasingly utilizing our capability to add value when their tickets are being used for client entertainment. We have found the loaded value concept to offer greater flexibility than standard gift card sales.”

 

Dawson Hughes, Senior Director of Sales and Service, Kansas City Royals

“STADIS has provided additional flexibility in creating ticket promotions and group ticket packages, and provided added-value for select season ticket categories. With the current cost-conscious atmosphere, the ability to include in-stadium purchases up-front provides a great sales and marketing message to reach additional fans. The cost-effective functionality of STADIS has lead to incremental ticket, concession and retail sales and the support provided but IMS has allowed the Royals to expand our loaded-value offers rapidly.”

 

Chris Peludat, Assistant A.D. for Tickets and Marketing, Air Force Academy

"This technology puts us at the forefront of the digital ticketing movement and allows us to better serve our fans."

 

"Fans use their bar coded ticket to buy concessions or merchandise throughout the stadium. The athletics department gains rich fan data including what, when, and where they prefer to purchase. With that information we are able to create powerful marketing programs to drive revenue."

Mark Tilson, Former Vice President of Marketing and Ticket Sales, Kansas City Royals   (Currently Senior Vice President of Ticket Sales and Operations, Miami Dolphins)

“IMS’s data shows that “breakage,” the term for unused value on loaded tickets, can generate significant returns, averaging 36 percent. The fact that it could pay for itself and ultimately lead to a legitimate revenue stream helped us make the decision to invest.”

Michael Sakes, Former Senior Athletic Director, Air Force Academy

(Currently Chief Operating Officer, Orange Bowl)
“It’s been wonderful. IMS has been very responsive to our needs. Their on-site service has been great. They helped us for weeks getting everything installed.”

“The system is great for collecting data. And we’ve experienced a 40% sales lift at our retail locations and food facilities with these tickets.”

Football Stadium

Family Four-Pak - 4 game day tickets plus 4 drinks and hot dogs

• Value Packs - Fans purchase a ticket plus $5 worth of retail for any items (food or merchandise) except programs

• Lightening Tickets – Fans pay $32 for a ticket plus $5 and receive $7 worth of retail value

Chris Pohl, Ticket Development, Philliadelphia Phillies

“IMS has a proven data base and it’s the only one I know that’s working. Having tickets with the funds on account in retail/food/beverage provides ease and speed for the customer and for our employees. No fumbling with cash or credit cards. We’ve expanded the program four straight years because it’s been giving us great CRM plus incremental sales.”

“Other big point-of-sale vendors (Quest, Info-Genesis, Micros/Tangent) claimed they could function/interface with Aramark, but Micros with the help of IMS, actually made it happen.”

Phillies began using bar codes on 475 Diamond Club tickets to extract POS data at 250 Aramark locations within Citizens Bank Park. Over the years they have increased their use of the IMS system.

Year One – Customers could have various amounts loaded on tickets depending on seat/row/section. (All inclusive, $30 credit, etc)
Year Two – Group sales could include various amounts on tickets.
Year Three – Sold 950 tickets in five special sections of left field
Year Four – 1st half of season – “Power Tickets” -- $10 worth of merchandise could be loaded onto tickets. Second half of season created incentives for customers by offering a $20 ticket plus $12 of merchandise. In other words, customers receive a $32 value for $30.

Derek Schiller, Executive Vice President of Sales and Marketing, Atlanta Braves
“STADIS has been great. As Jim Shrader (President of IMS) probably knows, we've had a very small number of issues but we understand this to be an evolution of working with and knowing the system as well as training staff. Our 30 day assessment of the system is that we will be very successful with it and will be doing our best to expand and test new opportunities ASAP… we are doing well with both breakage and uplift so the net result is more revenues.”

 

Joe Giedgowd, CFO, Byers Choice
“We needed to reduce the wait time at our gift store registers. IMS assisted us in ramping up to handle the increased volume. They added additional registers and installed a more efficient credit card processing platform. We processed 34% more credit card transactions at a higher average dollar amount per transaction, with minimal wait time for our customers. Needless to say, I was very pleased.”

Byers Choice Ltd., makers of the Byers Choice Caroler® Figurines, hosts an event for 5,000 visitors every other year from across the United States at its manufacturing facility and visitors’ center in Chalfont, PA.

 

William Wenzel, Cape May Wicker
"IMS has remained a key business partner because of their willingness to solve problems. I know that they will work around the schedule of my retail stores, to be sure that they can fix any issues without disrupting my ability to serve customers. They work well with my staff, as well as my IT service provider. Service is IMS’ strength."

 

Steve Smith, President, Wilmington Country Store
“We have been with International Micro Systems, Inc. and Retail Pro for 10+ years. During this time they have always given knowledgeable and timely support as we have grown our business.”

 

Charlotte Ahrens, Retail Manager, ARAMARK Shenandoah National Park
“Our tech support needs usually occur after regular business hours. The team at IMS goes out of their way to remedy our problems and gets us back in business as quick as possible.”